Job Vacancy DMV Customer Service Technician (Hourly/Wage) – Farmville Customer Service Center – Farmville, Virginia


Job title: DMV Customer Service Technician (Hourly/Wage) – Farmville Customer Service Center – Farmville, Virginia

Company: Virginia Department of Health



Job description:

Working Title DMV Customer Service Technician (Hourly/Wage) – Farmville Customer Service Center – Farmville, Virginia – Position #03419
Role Title Admin and Office Spec III – 19013
Job Open Date 11/19/2020
Job Close Date 12/01/2020
Open Until Filled No
Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)? No
Hiring Range $13.00 per hour
Agency Dept of Motor Vehicles (154)
Agency Website
Location Richmond (City) – 760
Sublocation Farmville
Position Number 03419
Job Posting Number 1072620
Type of Recruitment General Public – G
Does this position have telework options? No
Bilingual/Multilingual Skill Requirement/Preference No
Job Type Hourly/Wage
Job Type Detail Wage Non-Faculty- W-1
Pay Band 03
Job Description

Please Note: This position is a hourly position (without benefits) limited to 29 hours per week. This position is located in Farmville, Virginia.

Do you enjoy working in a fast-paced and very busy work environment?

Are you passionate about delivering an exceptional customer experience?

If you answered “yes” to these questions, the Virginia Department of Motor Vehicles (DMV) may have the perfect job for you!

DMV is seeking part time Customer Service Technicians to join our amazing Customer Service Center team in the Farmville Customer Service Center in Farmville, Virginia.

We are seeking an individual who is self-motivated, driven, and can communicate confidently with a strong customer service mindset. Our Customer Service Technicians focus on providing the best customer service experience as they help citizens navigate through the driver’s license process.

As a part time Customer Service Technician, you will be provided comprehensive training to ensure your success on the team and you are also eligible to participate in voluntary programs such as the Commonwealth of Virginia 457 Deferred Compensation Plan.

Desirable skills and ideal characteristics for the position include:

– A “Can-Do” attitude.
– A strive for positive interactions and team-building.
– Thrive working independently and as part of a team to resolve customer needs.
– Customer first attitude.
– A strong work ethic, patience and flexibility.

If you’ve got the drive, we’ve got the opportunity!

The selected candidate will review, analyze and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. Candidate must be able to follow established policies and procedures along with interpreting and administering state and federal regulations. Other responsibilities include administering electronic/written driving tests and vision tests with customers; processing applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services.

DMV’s Vision is to be Virginia’s MOST TRUSTED service provider. If you are interested in providing SUPERIOR SERVICE, issuing SECURE CREDENTIALS and SAVING LIVES, apply today to join our team.

Training will be provided to the selected applicant.
Minimum Qualifications

Customer service experience working in a fast paced environment.

Keyboarding proficiency and use of automated systems.

Demonstrated oral and written communication skills.

Demonstrated experience with standard business practices.

Demonstrated experience working in a Fiscal, Accounting or Cash Handling environment.

Strong organizational, time management, and problem solving

Experience multitasking.

PC, data entry, and professional skills.

Attention to detail, accuracy, and completing assignments on time.

Experience working in a team or group environment.

Experience interpreting, applying and explaining policies/procedures or other complex information to customers.

Must be respectful, flexible, and understanding of the customers’ needs.

Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.

Driving records should have a point balance of less than 6 negative points.

Flexibility to work varying hours on Monday – Friday and Saturday.

Ability to lift 10-25 lbs.

High School diploma or general education degree (GED).
Preferred Qualifications
Special Requirements

On-line application is required. Paper and e-mail applications will not be accepted.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Selected candidate(s) will need to complete the I-9 Form. DMV participates in E-Verify
Special Instructions to Applicants

Applications will be screened based on the information provided in the job duties section of the application (or resume, when applicable). Missing information can not be assumed.

Persons with national service experience (VISTA, Peace Corps, AmeriCorps) and veterans are encouraged to apply.

Unfortunately, because the high volume of applications we receive, we are not able to give status updates. Please check your application status in this system. If you are invited for an interview, you will be contacted directly by an agency representative or hiring manager.

We will not accept applications, resumes, cover letters, etc. in any other format

Name DMV Employment
Phone 804-367-0528
Fax
Email
Address

Expected salary: $13 per hour



Location: Farmville, VA



Job date: Sun, 22 Nov 2020 00:57:02 GMT



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