Job Vacancy Senior Implementation Success Manager – California

Job title: Senior Implementation Success Manager – California

Company: Learning Ally

Job description:

Senior Implementation Success Manager – California

Are you an experienced educational leader looking to join an education innovator that unlocks student potential?

Learning Ally offers a unique set of products, services, and partner resources to support early childhood literacy instruction, struggling learners, and educators Pre-K through 12th grade. They are searching for a Senior Implementation Success Manager to nurture and grow a broad portfolio of district accounts in California.

Reporting to the National Director of Implementation Success, this position will manage the entire customer lifecycle from initial implementation planning and roll-out, engaging educators through product training, conducting status updates, trouble-shooting to drive adoption, and strategic planning to guide portfolio growth. A top candidate will actively manage their accounts to ensure extensive product usage, drive high renewal rates, and uncover upsell opportunities.

Major Responsibilities

  • Manage a portfolio of accounts by prioritizing customer needs and utilizing time and engagement strategies
  • Develop, implement, and monitor customized implementation plans
  • Project manage all aspects of the implementation plan in larger accounts as well as lead project team(s) for blended resource implementation projects
  • Evaluate fidelity of implementation and work with educational leaders to mid-course correct to ensure implementation goals are met
  • Utilize adult learning and coaching principles to deliver training for teachers with effective engagement and transfer of learning (in-person and virtual sessions)
  • Monitor data and generate status reports that call to action
  • Leverage internal resources to ensure client needs are met
  • Manage special projects in territory that require potential coordination among district, partner vendor, researcher, and/or community partners
  • Use customer relationship nurturing and management to influence them to take actions that drive implementation forward and mitigate retention risk
  • Engage school leaders in thinking around future goals and outcomes beyond the present implementation plan and activities (driving toward renewal and upsell)
  • Work in tandem with Sales Representative to close repeat, expanded and new business

Preferred Qualifications

  • 5+ years of K-12 teaching experience. Literacy & Leadership experience preferred.
  • Led districts & educators through a change process and new program implementation
  • Experience leading professional learning initiatives for educators
  • Experience with data-driven coaching of colleagues
  • Role requires location in, or in close proximity to, California.
  • Bachelor’s Degree in Teaching. Masters in Reading, Literacy, or Leadership preferred.
  • Excellent time, priority and project management skills
  • Capability to initiate and build long lasting professional relationships

Company Background

Since 1948, has “unlocked student potential through improved literacy.” Headquartered in Princeton NJ, Learning Ally offers a unique set of consulting, products, services, and partner resources to support literacy instruction, struggling learners, and educators Pre-K through 12th grade. Learning Ally’s impact extends to nearly a half million students with learning differences, in schools and households around the United States.

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Expected salary:

Location: California

Job date: Wed, 25 Nov 2020 23:21:47 GMT

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