Job title: Technology Trainer Bilingual (English/Mandarin or English/Spanish) – Rockville Maryland
Company: Older Adults Technology Services
Job description: This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as brand ambassadors and are responsible for communicating the OATS culture of excellence, curiosity, and attitude. Trainers teach OATS curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants. This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change. Responsibilities: – Teaching technology courses using the OATS curriculum and approach – Creating a comfortable and supportive learning environment – Offering personalized support to callers on the Senior Planet hotline – Making outbound calls to Senior Planet members – Maintaining professionalism at all times – Representing and promoting Senior Planet culture and opportunities to course participants – Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc. – Coordinating with site staff, including site visits, graduations, etc. – Submitting paperwork in a timely manner – Collecting surveys and evaluations – Entering data into Salesforce database – Participating in trainer meetings and other training events – Recruiting participants, as needed – Participating in special projects, as needed (ex. outreach, curriculum, etc.) – Supervising volunteers who assist classes, as needed Qualifications: – Excellent speaking and communication skills – Ability to communicate technical information clearly in English and Mandarin OR English and Spanish – Experience teaching teenagers, adults, and/or seniors, preferable – Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices – Comfortable traveling to various senior/community centers as needed, when/if safe to do so – Ability to work independently and as part of a training team – Superior time-management skills – Flexibility, patience, and a sense of humor We are looking for a dynamic and passionate Technology Trainer to support the delivery of Senior Planet Montgomery programming and award-winning curriculum for Montgomery County, Maryland. Currently trainers are expected to work from home and deliver programs and tech support virtually. Compensation is $25/hr. To learn more about the full range of Senior Planet programming and the OATS mission, please visit , , and HOW TO APPLY Qualified candidates should send a resume and cover letter in PDF format to . No phone calls please.
Expected salary: $25 per hour
Location: Rockville, MD
Job date: Mon, 26 Oct 2020 07:47:59 GMT
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